Revised: April 2016
All incoming PhD students are required to have a laptop computer for the Ivey PhD program. Below is a summary of information from our IT support website. Our IT Support website is located at https://support.ivey.ca.
A new laptop is recommended but most laptops purchased after 2010 will be sufficient. Both Apple and Windows computers are supported, however it is recommended you have an English version of your Operating System installed.
Western provides Microsoft Office 2016 for Windows and Mac for PhD Students. It can be downloaded by going to http://myoffice.uwo.ca.You will need to login using your Western email/password.
It is recommended you run Windows 7, 8.1 or 10 on your PC or Mac OS X 10.10 (Yosemite) or Mac OS X 10.11 (El Capitan) on your Apple computer.
A full version of antivirus with auto update enabled should be installed on your laptop.
IT Services Provided
As PhD Student at Ivey, we are able to provide you with the following:
- A full version of Microsoft Office 2016 Professional Plus or Office for Mac 2016
- Access to 2 high-speed multi-function printers dedicated to PhD Students
- VPN connection to access Ivey Resources off-campus
- Access to Network Storage on Biz-Info
- Research Server Access
Frequently Asked Questions
1) How do I get on the network/Internet when I arrive on campus?
All Ivey locations use the uwosecure-v2 wireless network.
If you have a Windows laptop, visit https://support.ivey.ca to download and install a configuration profile to use wireless internet across campus. Under “uwosecure-v2 Wireless Setup” section, select the Windows operating system you have installed. Follow the instructions and click the “Download Now” button.
Once installed, Windows Security will prompt for a username and password to log onto “uwosecure-v2”. Use your username as email@example.com (do not include .phd) and your Ivey password.
For Mac OSX users, please visit https://support.ivey.ca and select “Mac OS X and iOS Configuration Info” under uwosecure-v2 Wireless Setup.
Instructions for other devices (iPhone, iPad, Blackberry, Android) are available on https://support.ivey.ca under “uwosecure-v2 Wireless Setup”.
2) How do I print/how can I get the printers installed?
There are 2 PhD printers, with colour capability available for use. Ivey IT will set the printers up for you during your initial setup. You will be required to use your WesternONE card to login to the printers.
3) How do I access the Ivey Research Server?
When off-campus, you are required to connect to the Ivey VPN first before being able to access the Research Server. Detailed instructions on how to access the Research Server can be found here: https://support.ivey.ca/entries/272040-using-the-research- server-at-ivey-biz-research2
Please visit https://support.ivey.ca/entries/272044-new-research-server-faqs for FAQs on the Research Server
Backing Up Your Data
It is imperative you have a backup strategy for your important files and documents. You may use your “H drive” folder on the Ivey Biz-Info server, an external hard drive, burn your files on a DVD/CD, or use a USB memory key. Whatever you do, get into a backup routine right away. If your computer is lost or stolen or your hard drive fails, you will still have your files.
IT Helpdesk Support
Ivey has a dedicated team of IT Analysts here to assist you with any questions you may have regarding your laptop or technology at Ivey.
The Ivey IT Help desk is located on the 2nd floor of the Richard Ivey Building.
Room # 2100. Phone # 519-661-4196.