FAQs for Students

Q: Why are certain things in Learn not displaying properly? Why can't I access areas of Learn that I expected to?
A: You may not be using a supported browser. Always ensure that you are using an updated browser (Chrome, Firefox) when working in Learn.

Q: Why can’t I access some of the icons when using the app on my mobile device?
A: If you can’t access an icon it is because it is an Ivey custom tool and is accessible on the web browser version only. For example, Alumni Directory, Room Booking, Career and Grades Report are available in a fully supported browser.

Q: Why do I have to keep accepting the conditions and terms when clicking on Alumni Directory?
A: This is a condition of using the tool for confidentiality purposes and must be accepted every time it is accessed.

Q: Why can’t I book a room using Room Bookings?
A: You can only book 7 days in advance with a maximum of 2 hours per day. You can book in 30 minute slots and you can have 4 – 30 minute bookings across 4 different rooms.

Q: Why am I getting so many emails from Canvas?
A: Your notification preferences are not set up correctly; log into Notifications under the Account icon and update how often you want to receive a notification on each activity.

Q: Why does my profile picture change when I change my Biography image?
A: When you change your Biography picture, it will also update your profile picture. If you only want to change your profile picture, you can change it by clicking on the Account icon, click Settings and click on the small circular image and upload your image.

Q: How can I change the time from military time?
A: Selecting English United Kingdom will show military time. To change the time from military time, click on the Account icon, click Settings and click on Edit Settings on the righthand side, then click the down arrow for Language and select English US.

Q: How can I link a service to my Learn account ie. Google Docs, Linkedin, Twitter etc
A: To register for these services and link them to your Learn profile, click the Account icon, click Settings, scroll to Web Services and click on the service you would like to register for.

Q: Why can’t I see all of my courses on the Dashboard?
A: You can only have up to 20 course tiles on your Dashboard. You can customize the Dashboard by clicking the Courses icon and enabling the star beside the course that you want to display on the Dashboard.

Q: How can I link my Learn calendar to my Google calendars?
A: Adding Learn to Your Google Calendar

1. Click on Calendar Feed in the Learn Calendar and copy the link that appears in the box
2. In your Google calendar, select the down arrow to the right of ‘Other Calendars’ and click Add by URL
3. Paste the link and click Add Calendar
4. The events from Learn will now be imported into your Google calendar.

Once your calendar has been updated, your personal calendar and the Learn calendar will be side by side. You will see your name at the top of the Learn calendar with an arrow pointing left. When you hover over this arrow, it will say ‘View in Overlay Mode’. If you wish to integrate the calendars together instead of view them side by side, click the arrow and the calendars will be integrated into one calendar.

Your Learn calendar will not include your Google/Outlook items.

Q: How far in advance does the calendar display?
A: All events of the last 30 days and all future events are included when exporting a canvas calendar to a calendar outside of Learn.

Q: Why can’t I see all of my courses/events on my Learn calendar?
A: If you look on the righthand side, you will see coloured blocks that correspond to your courses. You can only have 15 colour blocks clicked ‘on’ at one time. As you click over 15, blocks will become unclicked and will not show on your calendar.

Q: How do I create a calendar event that spans across 2 or more days?
A: After clicking ‘+’ to add an event to the calendar, enter in the title and the date of the first day of your event. Change the From and To times to 12:00am to 12:00am, enter the location, select the correct course calendar and click Submit. You will see the event on the date that you entered. When you hover over the right side of the event box, you will see an arrow pointing to the right. Drag that arrow across the included days. Because you can’t enter specific times in the event, be sure to include the times in the title if needed.

Q: How can I sign up for my professor’s office hours?
A: Click the calendar icon and if your professor has created appointments that you can sign up for you will have a ‘Find Appointment’ button. When you click the button, you can select the course for which you are looking for the appointment times and the timeslots will display. If you reserve a timeslot then you can click Close under Appointments and all timeslots will disappear except the one you signed up for.

Q: If I re-submit an assignment, can I retrieve the first copy?
A: You are not able to retrieve previously submitted assignments. The faculty will see multiple submissions and must choose the most recent submission. As a student, you can only see the most recent submission.

Q: How can I view my submission comments after my assignments been graded?
A: On the Dashboard, you will see Recent Feedback on the righthand side. Click on the assignment that you want feedback for which will open the Submission Details. Click View Feedback and the comments will display.